Shipping Policy
Thank you for shopping with TsquadGear We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. This Shipping Policy provides you with important information regarding the shipping of your orders. Please read this policy carefully before placing your order.
Processing Time: We strive to process and ship orders as quickly as possible. Our typical processing time is 2-4 business days, excluding weekends and holidays. However, please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Methods and Delivery Time: We partner with reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods and estimated delivery times may vary depending on your location and the shipping carrier selected during the checkout process. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please note that the estimated delivery times provided are approximate and may be subject to delays due to unforeseen circumstances such as weather conditions, customs clearance, or other factors beyond our control. We are not liable for any delays or damages caused by the shipping carrier.
Shipping Destinations: We currently offer worldwide shipping.
Shipping Costs: Shipping costs are calculated based on various factors, including the destination, shipping method, and order weight. The shipping cost will be displayed during the checkout process before you confirm your order. Occasionally, we may offer free shipping promotions for specific products or order values, which will be clearly indicated on our website.
Customs and Import Duties: For international orders, please be aware that customs and import duties may apply in your country. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. We recommend contacting your local customs office for more information regarding customs policies and fees.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the website of the respective shipping carrier. Please note that tracking information may take some time to update after the initial notification.
Incomplete or Incorrect Addresses: It is the customer's responsibility to provide accurate and complete shipping information. Please ensure that your shipping address is entered correctly during the checkout process. We cannot be held responsible for delays or losses resulting from incomplete or incorrect addresses provided by the customer.
Order Modifications or Cancellations: Once an order is placed, it enters our processing system, and modifications or cancellations may not be possible. If you need to make any changes or have any concerns regarding your order, please contact our TsquadGear Customer Support team immediately. We will do our best to assist you, but we cannot guarantee that changes can be accommodated once the order is processed.
If you have any further questions or require assistance regarding our shipping policy, please contact our Customer Support team at support@tsquadgear.com.