At TsquadGear, we strive to provide you with high-quality products that meet your expectations. We understand that sometimes issues may arise, and we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund at our store.
- Damaged or Defective Products If you receive a damaged or defective product, we will gladly offer you a refund. To be eligible for a refund, please follow the steps below:
- Contact our Customer Support team within 7 days from the date of delivery.
- Provide detailed information about the damage or defect along with any supporting documentation, such as photographs.
- Our Customer Support team will assess your request and provide further instructions on how to proceed.
Refund Processing Once we receive the returned product, our team will inspect it to verify the damage or defect. If the product is deemed eligible for a refund, we will process the refund within 7 days of receiving the returned item. The refund will be issued in the original form of payment used for the purchase.
Non-Refundable Items Please note that certain items are not eligible for a refund unless they arrive in a damaged or defective condition.
Shipping Costs We will reimburse the original shipping costs if the return is a result of our error or if the product is damaged or defective. However, if you are returning an item for any other reason, the original shipping costs will not be refunded. Additionally, the cost of return shipping will be the responsibility of the customer.
Final Sale Items Items marked as "Final Sale" are non-refundable and cannot be returned unless they arrive in a damaged or defective condition.
Exchange Policy At this time, we do not offer direct exchanges for products. If you wish to exchange an item, we recommend returning the original product and placing a new order for the desired item.
Change of Mind or Fit Please carefully review the product descriptions, size charts, and other relevant information before making a purchase. We do not accept returns or offer refunds if you have a change of mind or if the product doesn't fit as expected.
Modifications to the Refund Policy We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our refund policy, please contact our Customer Support team at [customer support email].
Last Updated: 06/05/2023